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About and Contact Us


​​​Contact Info​rmation for your Health Benefits Program​

​Medical Claims
Toll Free: 1.800.317.7878
Fax: 1.888.299.9222

Dental Claims
Toll Free: 1.888.321.5003
Fax: 604.666.5815

General Questions, Including Pharmacy​
Toll Free: 1.855.550.5454​

Hours of Operation:
Monday to Friday 8am – 4pm​

​​In-person Inquiries

1166 Alberni Street (near Thurlow Street)
Room 701, Vancouver BC​

Short Term Crisis Intervention Mental Health Counselling

Fax: (604) 666-6458

Indian Residential School Resolution Health Support Program (IRS RHSP)

Fax: (604) 658-2833

Indian Residential School Survivors Society Support Line

1.866.925.4419 ​(Open 24-hours a day, 7 days a week)

​Indian and Residential School Mental Health Support Program

Toll-Free: 1.877.477.0775 Fax: 1.604.666.6458

Accessing Se​rvices Reimbursement​​

Reimbursement requests for the following benefit areas should be done through FNHA:

• Dental
• Vision care
• Medical transportation
• Mental health
• Medical supplies & equipment
• Exceptional pharmacy items (see the PharmaCare Client Reimbursement page for more details)

Learn about Health Canada's Non-Insu​red Health Benefit Recipient Reimbursement here and find additional ques​tions and answers here.

Download a copy of the FNHA Client Reimbursement Request Form:​​

Client Reimbursement Form (PDF 123 kb)​​​

The Client Reimbursement Form must be submitted with the official receipt. Clients have one year from time of purchase to submit their reimbursement requests.

Reimbursement requests for eligible pharmacy items filled outside of BC should be submitted to PharmaCare. Download a copy of the Out-of-Province Client Reimbursement Form:

Out-of-Province Client R​eim​bursement Form ​ 

​The First Nations Health Authority is pleased to release the first edition First Nations Health Benefits Information Package. This publication has essential and informative information about the First Nations Health Benefits program including principles, coverage, workflow for claims, appeals information, frequently asked questions, contact information and more.

This document intends to assist First Nations Health Benefits clients in navigating the system in an easy and convenient way. Information within covers the health benefits areas of dental, medical supplies and equipment, medical transportation, mental health, MSP, pharmacy, vision care, travel, general, and more.​

Read, download and share the First Nations Health Benefits Information Package​​​

Health Benefits and Social Media

The FNHA Facebook, Twitter, Youtube and other Social Media pages are managed by the FNHA Communications Team. While you may find some of the answers you need in these forums, the FNHA recommends that you email the FNHA Health Benefits team with your questions:

The following content is subject to removal from any First Nations Health Authority social media page: 

• Personal information, health information or other confidential information

• Abusive or vulgar language

• Information that is not relevant to the subject matter or not related to the FNHA

• Any copyrighted or registered trademarks, where prior written approval was not obtained

• Spam or another form of advertising and/or violations of federal or provincial law

Any inappropriate materials, links, messages and language or defamatory statements will be moderated by the FNHA site maintainer.​

 How was your experience?

We want to hear from you about your experience with FNHA Health Benefits. Please take 5-10 minutes to fill out our survey here:

​Feedbac​k ​

​This client satisfaction survey will help us understand BC First Nations experiences accessing FNHA Health Benefits. We will use this information to improve the quality of our services.

Downlo​ad a print version of the FNHA Health Benefits Client Satisfaction Survey​

FNHA-Health-Benefits-Client-Satisfaction-Survey.jpgClick here

Client Satisfaction Survey FAQs

​Click here
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