With the current evacuations taking place in BC, some patients may not have access to their medications and will require a refill or replacement. If you need to replace or refill a prescription for medication, please go to a local pharmacy and bring your identification. If possible, also bring a copy of your prescription or medication packaging. If you don't know the details of your medication, your pharmacist will be able to look it up for you, or they can call the NIHB Drug Exception Centre.
If you have any issues with this process, please call: 1.800.317.7878
If you require patient travel services due to the wildfires, including routine transportation to dialysis and other appointments, please contact FNHA Health Benefits at 1.800.317.7878 and we will guide you through what supports are available.
Medical Supplies and Equipment (Including Oxygen Tanks) and Eyewear
For all medical supplies and equipment, including refill or replacement of oxygen tanks and related products, please contact FNHA Health Benefits at 1.800.317.7878.
Dental Items (Dentures)
Please contact FNHA Health Benefits at 1.800.317.7878
Mental Health Supports and Debriefing
FNHA Mental Health Resources
FNHA has deployed a number of internal and contracted mental health resources to support evacuees in Kamloops and Prince George. Mental health counsellors are visiting hotels with evacuees and evacuation centres.
Clients can also connect with FNHA Mental Health counselling at 1.800.317.7878 to be connected with a counsellor.
Traditional and Elders Support
Traditional and Elders support is available throughout the day. To access this service, see the Secwepemc Health Caucus booth.
Support for First Nations at College of New Caledonia
In Prince George at the College of New Caledonia (CNC), FNHA has a table set up in the gym to support First Nations. Health and social support are available from 9:00 to 5:00 daily. Please contact Julie Morrison, Crisis Response Advisor, FNHA Northern Region (778.349.4376) with any questions.
Nursing Health Centre Closures
First Nations Health Authority Public Health Nursing services are closed due to evacuation order in the following communities: Ashcroft, Bonaparte, Oregon Jack Creek, Anaham, Stone, Toosey and Alexandria. The Interior Health-operated clinic at Alexis Creek is also closed. Nursing Services will work alongside Interior Health to identify safe and appropriate care areas and, as able, impacted nursing staff will be deployed to these areas.
Evacuated community members are being asked to seek medical care from the nearest medical facility in the receiving community, health clinic or hospital.
Patient Evacuations, Finding Family Members
In addition to patient transfers within Interior Health, more than 100 patients and residents from Interior Health's hospitals and long-term care homes have, and are, being evacuated to facilities in Quesnel and Prince George. For those with loved ones in the hospital or long-term care, a central number has been established through Interior Health Patient and Quality Care Office (1.877.442.2001) to connect evacuees and families.
Clean Air Stations
Air quality in many communities is a growing concern and FNHA Environmental Health Officers are available to work with impacted communities to create clean air stations in communities for vulnerable populations. FNHA Environmental Health Officers are available to support the development clean air stations and are currently contacting all impacted First Nations. Contact EPHS Regional manager Casey Neathway with any questions (778-875-3486).
Red Cross Support
If you have been evacuated, please call the contact centre at 1.800.863.6582 to have an agent help you register. The call volume is high and individuals are experiencing long wait times. You can also register online here.
Aid payments to evacuees has been expanded - $600 every 14 days.
The registration process will ask for your basic information about you and your household, such as name, date of birth, email address and home address.
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