The First Nations Virtual Doctor of the Day program was developed by the First Nations Health Authority (FNHA) in partnership with the Rural Coordination Centre of British Columbia (RCCbc) to make primary care readily available to First Nations people living in BC.
Many First Nations people lack access to culturally safe, primary health care. This has been made worse by the COVID-19 pandemic, which has led to First Nations communities temporarily ceasing or reducing operations within their health centres and health stations.
The goals of the First Nations Virtual Doctor of the Day are to:
Clients call 1.855.344.3800 to book an appointment with a doctor in their region. Each visit is triaged and scheduled by a response group of Medical Office Assistants (MOAs) and takes place using Zoom for Healthcare video conferencing. A simple, one-click process allows the client and doctor to join the conference. MOAs can arrange for phone appointments for clients who do not have access to wi-fi or video conferencing tools.
The service is linked to RUDi (Rural Urgent Doctor in need) when urgent/emergent cases arise and a higher level of care is required for a rural client, or more intensive support is required by the health care provider on the ground. The service can also be linked to CHARLiE (Child Health Advice in Real-Time Electronically) if pediatric support is needed. If the client is in need of prenatal testing or prenatal support there is also MaBAL (Maternity and Babies Advice Line). There are also six specialists that FNVDoD providers can access, including RTVS Quick Reply pathways for Dermatology, Rheumatology, Myofascial Pain, Hematology, Neurology and Thrombosis.
If you have a compliment or complaint about this service, please contact the FNHA Quality Care and Safety office:
Phone (toll-free): 1-844-935-1044
Compliments and Complaints