The Importance of Your Feedback • Make a Complaint • Send a Compliment • The Role of the QCSO
The Importance of Your Feedback
If you want to provide feedback on your experience of a BC health care services, you can submit it to the FNHA Quality Care and Safety Office (QCSO).
You can provide feedback on your experience with any BC public health care service, including:
Whether you are making a complaint, reporting your health care harms or submitting a compliment, the QCSO would like to thank you for taking the time to get in touch with us. Your feedback is important to us and helps us improve the delivery of health care to First Nations people in BC.
To report a health care harm, please do the following:
The FNHA Quality Care and Safety Office will respond to you within two business days. In our interaction with you, we will:
To send a compliment, please do the following:
The FNHA Quality Care and Safety Office will:
The QCSO helps clients and their families navigate the complaints processes in the health care system. For more details about our role, how we work, our commitment to Cultural Safety and Humility and your privacy, please see FNHA Quality Care and Safety Office.
FNHA Quality Care and SafetyEmail: Quality@fnha.ca Phone: 1-844-935-1044 (toll-free)Northern RegionEmail: QualityNorth@fnha.caPhone: 250-319-3187