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Mental Health

Eligible FNHA clients living on reserve can ​contact their band office for mental health services. For FNHA clients living off-reserve, please contact FNHA Health Benefits at 1-800-317-7878 regarding crisis intervention benefits.

What is covered?

Mental Health Support Programs for Indian Residential Schools (IRS)

Services funded by Health Canada in support of those who have suffered abuses in Indian Residential Schools include mental health counseling, transportation to attend counseling or to be assisted by an Elder or Healer, and the services of a Resolution Health Support Worker.

Indian Residential School Survivors Society Support Line:


(Open 24-hours a day. 7 days a week)

Indian and Residential School Mental Health Support Program:

Toll-Free: 1.877.477.0775

Accessing your Mental Health Benefits

How do I access my mental health benefits? And how does payment work?


  1. Contact your community to see if you are covered by a contribution agreement.
  2. If you are covered by a contribution agreement then your mental health benefits are provided through your community.
  3. If you are not covered by a contribution agreement, contact FNHA Health Benefits for a list of registered mental health providers.
  4. Make an appointment with a registered FNHA mental health provider for an initial assessment.
  5. The mental health provider requests prior approval from the FNHA Health Benefits program for your initial assessment.
  6. At your initial assessment, the mental health provider will determine if you are at risk or in crisis.
  7. If you are at risk or in crisis then the mental health provider develops a treatment plan for you and forwards the treatment plan to FNHA for approval. The FNHA informs the mental health provider how many sessions are approved as part of your treatment plan.
  8. You and your mental health provider complete the treatment plan.
  9. You sign the invoice form created by the mental health provider, who then forwards the form to the FNHA for payment.



​Guide to Mental Health Counselling Services

The purpose of this Guide is to outline the general and program-specific terms and conditions, criteria, guidelines and policies under which the First Nation Health Authority (FNHA), First Nations Health Benefits (FNHB) Short-Term Crisis Intervention Mental Health Counselling (STCIMHC) Benefit and the Individual and Family Counselling component of Indian Residential School (IRS) Resolution Health Support Program (RHSP) operate.

While the STCIMHC Benefit and IRS RHSP use the same provider enrolment process, it is important to note that the benefits differ from each other in regards to benefit delivery. This guide provides information about the benefits common requirements for mental health counselling provider enrolment and an overview of the STCIMHC Benefit and IRS RHSP in regards to:

• Client eligibility;

• Client responsibilities;

• Benefit coverage;

• Prior Approval Process;

• Claims Submission Process; and

• Procedure for Appeals.

In the event that this Guide does not address questions regarding general policies, processing of payment requests, or specific conditions, the provider should contact the First Nations Health Authority Health Benefits office.

Download the guide here PDF (310 KB)

​​Mental Health Counselling Provider Agreement Form PDF

Mental Health Counselling Prior Approval Form PDF​

FNHA First Nations Health Benefits Mental Health Provider List​

This list of registered providers is current as of July​ 5​​, 2018​ but changes regularly. If you have questions about providers, please contact the IRS toll free number – 1.877.477.0775, Monday – Friday, 8:00 – 4:00.​

​Download the list here (PDF 266 KB)

 Do you have questions?

​Contact us at 

or call 

1.800.317.7878 (Toll Free)

 How was your experience?

We want to hear from you about your experience with FNHA Health Benefits. Please take 5-10 minutes to fill out our survey here:

​Feed​​back ​

​This client satisfaction survey will help us understand BC First Nations experiences accessing FNHA Health Benefits. We will use this information to improve the quality of our services.​​

Downlo​ad a print version of the FNHA Health Benefits Client Satisfaction Survey​


Click here

​Client Satisfaction Survey FAQs

​Click here
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