• It is often the first point of contact an individual has with the health system• It is delivered by health care teams that work collaboratively and are mostly led by nurses• Community members receive a diagnosis and treatment, as well as services for rehabilitation and prevention, for urgent and non-urgent cases• Health promotion and disease prevention support is offered to individuals and families• When necessary, community members are referred for provincial care outside the community• Physician visits, as well as outpatient care (not requiring a hospital stay) and emergency services, are provided in some communities
• For a seriously injured or ill individual, emergency care determines how serious the condition is and the type of care needed• It may involve treating or keeping an individual under observation or arranging a transfer to another care centre• Where available, decisions about an individual’s care are made by consulting a physician; in more isolated/remote communities, nursing staff consult with physicians by phone or internet to determine the best course of care
• This care is for an individual seeking treatment for a specific health concern that is not life-threatening• Care includes identifying the problem(s) and providing the individual with a plan to manage the particular issue/condition• Depending on the condition, other health care providers might be consulted
• Individuals may be linked to other health, social and education programs available in or outside the community• Individuals may be referred for hospital care, therapy or to a physician or nurse
• Access to medical equipment, supplies and pharmaceuticals to meet the needs of community members in home and community care• A system for keeping health records that allows for the ongoing monitoring, planning and evaluation of an individual’s health• The capacity to make a diagnosis through, for example, an EKG (an electrocardiogram to check heart activity) or blood sampling for urgent and non-urgent cases• A system of continuous quality improvement so community members benefit from the best and most efficient care possible
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