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Information for Health Providers

​​​As a current mental health counselling provider under the First Nations Health Authority (FNHA) Health Benefits Program: Short Term Crisis Intervention Mental Health Counselling (STCIMHC) benefit and the Indian Residential School Resolution Health Support Program (IRS RHSP),​ there are dedicated and confidential fax numbers for your claims and related documents.

Short Term Crisis Intervention Mental Health Counselling Fax Number

(604) 666-6458


Indian Residential School Resolution Health Support Program (IRS RHSP) Fax Number(604) 658-2833


Vision Care providers

Mental Health providers​

Medical Supplies & Equipment Benefits ​

Contact Information

Operations (Claims Specific)
Crisis Intervention – Mental Health
Medical supplies & Equipment
Medical Transportation
MSP Coverage
Operations - Claims
Toll Free: 1.800.317.7878
Fax: 1.888.299.9222

Operations – Dental Claims
Toll Free: 1.888.321.5003
Fax: 604.666.5815
General (Not Claim Specific)
Toll Free: 1.855.550.5454

Short Term Crisis Intervention Mental Health Counselling Fax Number (604) 666-6458

​Indian Residential School Resolution Health Support Program (IRS RHSP) Fax Number (604) 658-2833​

In-person Inquiries
1166 Alberni Street,
Room 701, Vancouver BC​


Transforming Health Benefits

The FNHA is currently reviewing benefit areas, current policies and working with the professional associations, providers and First Nations Health Directors to collect feedback on how to improve the program for BC First Nations.
There have been a number of administrative changes to the Health Benefits Program since transfer. In the months to come, providers may see some minor changes in submitting claims for prior approval. The FNHA will provide clear, detailed information on any such changes as we work through the Transition. Furthermore, the FNHA will be reaching out to providers in the coming months to learn how we can improve the Health Benefits programs to allow us to work better together and improve our relationships in the future. 

We would like ​to take this opportunity to thank you for providing your services to BC First Nations throughout the years and look forward to continuing and improving future relationships. Thank you also for your patience as we go undertake the Transition, Transfer and Transformation of Health Benefits programs for First Nations residing in BC.  

Please contact us with any questions you may have.


On October 13, 2011, BC First Nations (First Nations Health Council), the Government of Canada, and the Province of BC signed the British Columbia Tripartite Framework Agreement on First Nation Health Governance. The Agreement paves the way for the federal government to transfer the planning, design, management, and delivery of BC First Nations health programs to the new First Nations Health Authority (FNHA). The FNHA will work closely with the Ministry of Health and Regional Health Authorities to collaborate, coordinate, and integrate health programs and services to achieve better health outcomes for BC First Nations.

 How was your experience?

​We want to hear from you about your experience with FNHA Health Benefits. Please take 5-10 minutes to fill out our survey here:

​Fee​dback ​

​This client satisfaction survey will help us understand BC First Nations experiences accessing FNHA Health Benefits. We will use this information to improve the quality of our services.​​

Downlo​ad a print version of the FNHA Health Benefits Client Satisfaction Survey​


Click here

​Client Satisfaction Survey FAQs

​Click here
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