COVID-19 Testing and Positive Test Results FAQs
This page answers some frequently asked questions (FAQs) about COVID-19 testing and positive test results. This information is also available as a fact sheet (COVID-19 Testing and Positive Test Results).
1. How do I know whether I need a COVID-19 test?2. I got a test. Now what?3. How do I self-isolate?4. What supports are available to me if I need to self-isolate?5. I tested positive for COVID-19. What do I do now?6. Will my results be kept confidential?7. Should I let my friends and others in my community know I tested positive?8. Should I tell my Health Director?9. Where can I get help or more information about COVID-19?
If you have been notified that you have COVID-19, please see Question 5.
If you need to self-isolate or access support services, please see Questions 3 and 4.
Use the BCCDC covid-19 self-assessment tool on Thrive Health to determine whether you need to get tested.
The two most important things to do while you wait for results are:
Monitor your health. If you feel unwell, call your own health care provider, Community Health Nurse (CHN), the provincial nurse line (8-1-1, 24 hours a day, seven days a week) or the
First Nations Virtual Doctor of the Day program (1-855-344-3800,
appointments seven days a week from 8:30 a.m. to 4:30 p.m.)
Self-isolate (for tips and resources, see Questions 3 and 4)
To get your results as soon as possible, you might want to sign up for a text message notification. Receiving your test results as soon as possible can help inform health decisions for you and your family. You may have to wait a few days before a contact tracer from Public Health can call you to talk about contact tracing.
See BCCDC Test Results to find out how to get test results by text, phone or online.
If you live with others, stay in a separate bedroom and use a separate bathroom, or clean and sanitize the bathroom before and after use.
Wear a well-fitting mask and keep two metres between yourself and others in your home when you do have to be in shared spaces.
Do not go to the store or any other location while isolating. Supports may be available for food delivery and other services, if needed (see Question 4).
Make sure you have sufficient soap and water, tissues and hand sanitizer.
If you require help to meet the self-isolation criteria for housing as described above, or to get needed supplies, contact your CHN or FNHA Health Benefits Isolation Support Team (phone: 1-888-305-1505).
There are a number of resources available to help you self-isolate safely.
The FNHA Health Benefits Isolation Support team can help you with accommodation, travel and meals if you need to self-isolate. To see if you are eligible or to find out more, please call 1-888-305-1505. For more information see COVID-19 Guide to Medical Transportation Benefits.
Regional Health Authorities may also be able to provide a safe place to stay while isolating at a “community cohort centre" nearer to the hospital. You can also call your CHN for self-isolation resources.
To speak with a doctor, you can call the First Nations Virtual Doctor the Day phone line (phone: 1-855-344-3800).
More information on self-isolation:
A Guide to COVID-19: Caring for Yourself and Loved Ones (FNHA guide)How to isolate: For those who have COVID-19 or respiratory symptoms (BCCDC fact sheet)Self-isolation after a COVID-19 test (BCCDC fact sheet)
If you are not already self-isolating, please do so now (for more information, see Questions 3 and 4).
You and the people you live with need to self-isolate immediately. Public health will contact you. If you are a health care worker, please notify your employer.
Monitor your health. If you are concerned about your symptoms, contact your health care provider, or call 8-1-1 or call the First Nations Virtual Doctor of the Day program (phone: 1-855-344-3800).
For more information, see Understanding Test Results (BCCDC).
For confidential medical advice and support, consider connecting with your CHN about food, medication or a safe place to self-isolate. You can also call the First Nations Virtual Doctor of the Day, between 8:30 a.m. and 4:30 p.m., seven days a week (phone: 1-855-344-3800).
Your information is kept confidential within your “circle of care." Your circle of care includes health care providers who will have access to your personal information to provide you with care. (For more information, see the FNHA and Privacy fact sheet).
You are not required to notify anyone other than your household members that you have tested positive. You should notify your household members because they are the ones most at risk of getting ill too. To help keep them safe, make sure you stay in a separate room as much as possible, wear a mask and stay two metres away when you have to be in shared spaces. Pay close attention to cleaning and sanitizing.
Advising other contacts beyond your immediate household is best done after speaking with a contact tracer from Public Health. They may call you within a day or you may have to wait up to a few days.
Not everyone you have been around will need to self-isolate. The contact tracer will carefully assess the time you have been infectious and each person who may have been exposed during that time, making sure that only those people who are actually at risk are asked to self-isolate.
You may want to share your test results with a few close friends or family members that can support you when you are ill. We do not recommend posting your results on social media as this can lead to many people unnecessarily worrying that they may be at risk.
You are not obligated to inform your Health Director or anyone other than your household members that you have tested positive.
The FNHA and the Regional Health Authority where you live have procedures to share non-identifiable information with First Nations community leadership. This information will help your leadership make decisions based on numbers of positive cases within the community. Your information will stay confidential.
For health emergencies requiring immediate medical attention, call 9-1-1. For general health concerns, connect with your primary health care provider, or call 8-1-1 or your local CHN.
For First Nations COVID-19 information, see the other pages in the FNHA web section COVID-19 (Novel Coronavirus).
For general information about COVID-19, see BCCDC.
To speak with a doctor, call the First Nations Virtual Doctor of the Day (phone: 1-885-344-3800). You can use this service if you are a First Nations citizen or family member of one (even if you are not Indigenous). The service is available from 8:30 a.m. to 4:30 p.m., seven days a week.
For information on self-isolation supports, call FNHA Medical Isolation Supports Health Benefits (phone: 1-888-305-1505). This number is supported from 8:30 a.m. to 4:30 p.m, seven days a week.
Contact your primary care provider or local public health office
or call 8 - 1 - 1. (Take a self-assessment.)