Health Benefits Appeals

About Appeals
How to Submit an Appea​​​l
Orthodontic Appeals​

​​​​​About App​eals

If you have been denied coverage for an item, service, or travel, you have the right to appeal the decision. You can submit an appeal up to 12 months from the date that your benefit was denied. Appeals can be submitted by the client, their parent or guardian, or a representative.

Call Health Benefits at 1-855-550-5454 to learn more about the appeals process.

How to Submit a​n Appeal

Once you have spoken to Health Benefits and are ready to appeal a decision, write a formal letter that describes the situation in detail, including the following information:

• the diagnosis of your medical condition
• the prognosis, or expected outcome, of your medical condition, including what treatments have been tried
• justification for the proposed treatment
• any additional supporting information

Your appeal also needs to include relevant documentation, such as:

• a note from your doctor or health care provider explaining your condition and need for the item, service, or travel
• diagnostic results (e.g. dental x-rays, blood test results)

Once you are ready, please mail your appeal to:

FNHA Health Benefits Program
#540 – 757 West Hastings Street
Vancouver, BC V6C 1A1

Orthodontic App​eals

To appeal orthodontic coverage, please include the following information with your formal letter. You can get this information from your dentist or orthodontist. ​

• orthodontic summary form, with HLD index results
• diagnostic test results, including:
• • cephalometric radiographs with associated scale for calibration
• • frontal and profile photographs
• • intra-oral photographs depicting the right, left, and anterior occlusal relationships
• • panoramic radiographs

Please mail orthodontic appeals to: 

Pacific Blue Cross
PO Box 7000
Vancouver, BC V6B 4E1

 Contact Health Benefits

Phone (toll-free):

Mailing Address
FNHA Health Benefits
#540 – 757 West Hastings Street
Vancouver, BC V6C 1A1 

In-Person Enquiries
Note: Currently closed to external guests
#701 – 1166 Alberni Street
Vancouver, BC V6E 3Z3

Health Benefits Community Relations Team

Fraser Salish Region: 
Vacant (Inquiries: Jenny Smith Phone: 604-693-6588)
Interior Region: 
Joyce Kenoras
Phone: 250-318-6634
Northern Region: 
Lindsey Larsen
Phone: 250-960-9201
Vancouver Coastal Region: 
Jenny Smith
Phone: 604-693-6588
Vancouver Island Region: 
Darrell Thorne
Phone: 778-689-0720​​​​​​​​​​​​​​​​​

 Pacific Blue Cross (PBC)

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PBC Website

Mailing Address
Pacific Blue Cross
PO Box 7000
Vancouver, BC V6B 4E1​

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