Medical Transportation Service Updates


Medical Transportation for Routine Appointments
Medical transportation is now available for confirmed appointments. Many routine appointments remain cancelled by health and dental care offices. Clients are encouraged to contact providers to confirm that appointments are proceeding as scheduled. Clients can direct questions or concerns about travel arrangements to their local patient travel clerk or to Health Benefits by calling 1-855-550-5454.

Medical Transportation for Urgent Appointments
Medical transportation for urgent appointments is proceeding as usual. Clients can submit travel requests to their local patient travel clerk, or to Health Benefits by calling 1-​855-550-5454.

Medical Transportation Benefits to Support Self-Isolation

Medical transportation benefits may be available to assist clients with self-isolation. Questions or concerns related to COVID-19 and self-isolation can be​ directed to 1-888-305-1505.

Anyone experiencing severe symptoms such as difficulty breathing, chest pain, or losing consciousness should call 9-1-1.​

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