To better support the Medical Transportation (MT) benefit, First Nations Health Benefits and Services (FNHBS) is increasing meal rates for clients who are travelling for medical appointments.
FNHBS is committed to improving the quality and responsiveness of its programs and services to support First Nations people in their health and wellness journeys. Our goal is to ensure everyone has access to healthy food options when traveling outside of their home communities for medical care. Learn More.
As gas prices across British Columbia continue to change, First Nations Health Benefits and Services is actively monitoring prices to ensure that changes do not impact clients' ability to access medically-necessary appointments when using their private vehicles.
The temporary Medical Transportation mileage rate of $0.29/km will be extended until March 31, 2023. Learn More.
For many First Nations people, especially those living in rural or remote areas, it can be challenging to access necessary medical care. Health Benefits offers supports to help with these challenges through the medical transportation (MT) benefit.
Health Benefits works with First Nations communities to deliver the MT benefit. Community Patient Travel Clerks or FNHA Assessors are your connections to help you access your MT benefits.
Your MT benefits provide assistance with the cost of
transportation to help you travel to a medical appointment outside your community of residence. MT coverage is intended as a supplement and may not cover the full cost of your travel.
You can access medical transportation benefits if you are traveling to:
MT benefits covers travel to the closest appropriate provider, using the most efficient and economical type of transportation appropriate for your needs and medical condition.
Meal Rates for Medical Transportation increased on October 3:
Effective Oct. 3, 2022
Nightly rate for short-term travel
(up to six nights)
Weekly rate for long-term travel
(seven nights or more)
Meal and Accommodation Supports for Self-isolation Related to COVID-19
Effective October 17, 2022 meal support will only be available on an exception basis for Status and Status eligible First Nations people.
Please visit our Covid 19 Support guide for eligibility requirements: https://www.fnha.ca/Documents/FNHA-COVID-19-Community-Support-Guide.pdf
To learn more about this change please visit https://www.fnha.ca/about/news-and-events/news/an-update-to-fnhas-covid-19-isolation-supports
Most clients should contact their community’s Patient Travel Clerk to access medical transportation benefits. If your community does not have a Patient Travel Clerk or you do not know who to contact, call Health Benefits at
1. Submit a
Medical Transportation Request Form at least 5 business days before your trip to get prior approval before travelling. You will also need to submit
written confirmation of your appointment from your provider. If you do not get prior approval for your trip, or if you do not submit your request form ahead of time, you may have to reschedule your appointment or pay for your travel costs yourself and then request reimbursement.
2. Your community Patient Travel Clerk makes you travel arrangement and sends you the details.
3. Attend your appointment as scheduled.
4. After your trip, submit a
written confirmation of attendance. You must provide confirmation from your provider that you attended your appointment. If you need to request reimbursement, you will need to submit your written COA with your request. Clients who do not attend their appointment may be asked to pay back the cost of their travel.
If you have any questions about your medical transportation benefits, how to access coverage, or why a claim was denied,
call Health Benefits at 1-855-550-5454.
If you need someone to accompany you on your trip to your appointment, you may be eligible to travel with an escort. Escorts are covered under certain conditions, including if you:
You may be asked to provide
documentation from your health care provider to show you need an escort.
Some types of travel are Exclusions. Exclusions cannot be covered as an exception and cannot be appealed. MT benefit Exclusions include, but are not limited to:
You can call Health Benefits at 1-855-550-5454 to learn more about what is covered.
When a coverage request for travel has been denied, you have the right to appeal the decision. Items and services that are Exclusions cannot be appealed. See the
Appeals page for more information about the appeals process.
The forms below are for clients whose travel is being arranged by Health Benefits. If a Patient Travel clerk is arranging your travel contact them for the appropriate forms.
Medical Transportation Check ListMedical Transportation Request FormMedical Transportation Confirmation of Appointment FormMedical Transportation Escort FormMedical Transportation Confirmation of Attendance Form
We want to hear about your experience with FNHA Health Benefits, complete our client satisfaction survey.