Your plan covers certain MS&E items and services under the following categories:
- Braces and splints
- General MS&E
- Hospital beds
- Low vision aids
- Ostomy supplies
- Wound care supplies
- Bathing and toileting aids
- Cushions and protectors
- Hearing aids and repairs
- Prosthetics and supplies
- Lifting and transfer aids
- Foot orthotics and orthopedic shoes
- Oxygen, sleep and breathing aids
- Offloading boots (air casts)
- Surgical stockings and pressure garments
- Urinary supplies and devices
- Walking aids and wheelchairs
- Diabetic and heart patient devices
You can find detailed information about your MS&E benefits through your PBC Member Profile, which you can access online or through the PBC app.
The Health Benefits Program is available to First Nations people with Indian status who live in BC. The Health Benefits Program is also available to infants (up to 24 months) if at least one parent is eligible for the program. For full eligibility information visit the webpage
here.
There are certain steps you can take to access your coverage, avoid out-of-pocket costs and get the items you need quickly.
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If your doctor, nurse, or other health care provider suggests an MS&E item, be sure to ask them for a prescription or written recommendation. Once you have your prescription or written recommendation, you can take it to a pharmacy or an MS&E provider to get the medical supplies or equipment that you need.
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Ask your pharmacist or MS&E provider if they are registered with PBC. Pharmacies and providers who are registered can bill directly. If you see a provider who is not registered with PBC, you will need to pay out of pocket and request reimbursement.
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Make sure any prior approval requests for items or services have been approved. Some items and services under the MS&E benefit require approval before your pharmacist or provider can bill for them. Your provider can submit approval requests directly to PBC.
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Talk to your pharmacist or MS&E provider about which items and services are covered by your MS&E plan. If an item is not covered, ask your provider for a covered alternative.
Check your benefits online
Login or Create an Account
Download the PBC App
PBC Website
Some items and services are considered Exclusions. Exclusions cannot be covered as an exception and cannot be appealed. MS&E benefit Exclusions include, but are not limited to:
- household items
- home renovations (eg, ramps, stair lifts)
- items that are not medically necessary (eg, items for cosmetic purposes) or have a covered alternative (eg, scooters)
- items required for medical trials or studies
- sports equipment (eg, treadmills, exercise items)
When a coverage request for a MS&E item or service has been denied, you have the right to appeal the decision. Items and services that are Exclusions cannot be appealed. See the
Appeals page for more information about the appeals process.
If you have any questions about your dental plan, how to access coverage, or why a claim was denied, call Health Benefits at 1-855-550-5454.
