FNHA Health Benefits (FNHB) is here to support clients who may need to evacuate their community have continued access to essential health benefits and supports. In some instances, individuals may have very little time to evacuate their homes, needing to leave behind important medications or medical supplies. If you are forced to evacuate due to wildfire and are unable to bring medications or medical supplies with you, FNHB can help with:
- Prescription refills and pharmacy items
- Medical supplies and equipment
- Eyewear and dental items
- Mental health supports
- Patient travel assistance
If you need help or have questions, please call FNHA Health Benefits at 1-855-550-5454. You can also visit our wildfire information page for up-to-date resources and support.
For Providers
To support clients impacted by wildfire evacuations, FNHB will consider requests for replacement benefit items. Please fax pre-determinations for replacement items to Pacific Blue Cross and include a note indicating that the request is related to wildfire impacts.
For clients that have additional third party insurance, FNHB recommends the use of the Transitional Payment Request (TPR) form to ensure clients can receive the benefits they need immediately without any delays. The TPR form allows providers to process one-time manual claims at point of sale, so clients don't have to wait for coverage approval. Providers that use the TPR form will be reimbursed a $10 service fee in addition to the item cost, up to listed maximums.
This will be a temporary measure to ensure individuals that have been impacted by wildfires have access to the items they need.
The FNHB team is temporarily expanding service hours to support clients affected by wildfires.
FNHB assessors will be available from 8 a.m. to 4:30 p.m. Monday through Friday.
For a list of supports for communities and individuals affected by wildfires, visit the FNHA's wildfire information page.
For general information on what is covered by FNHB or to verify a patient's eligibility, visit Health Benefits or call us at 1-855-550-5454.
