The Health Benefits Program covers the cost of ambulance transport services in the following situations:
• transport to a hospital in an emergency situation
• transport from a lower level care facility to a higher level care facility (e.g., a long term care home to a hospital)
If you receive an ambulance bill, please send it to Health Benefits by email, fax or mail. Please be aware that ambulance bills as a result of a motor vehicle accident or a workplace incident will not be covered by the Health Benefits Program, and should be forwarded to ICBC or WorkSafe BC, respectively.
Coverage for ambulance transport services in BC is based on the rules and rates set out by BC Emergency Health Services. Most ambulance bills will be sent to Health Benefits directly, if you provide BC Emergency Health Services with your status number.
If you have any questions, please call Health Benefits at 1-855-550-5454.
Mailing AddressFNHA Health Benefits#540 – 757 West Hastings StreetVancouver, BC V6C 1A1
In-Person EnquiriesNote: Currently closed to external guests#701 – 1166 Alberni StreetVancouver, BC V6E 3Z3
Health Benefits Community Relations Team
Fraser Salish Region: Vacant (Inquiries: Jenny Smith Phone: 604-693-6588)Interior Region: Joyce KenorasPhone: 250-318-6634Northern Region: Lindsey LarsenPhone: 250-960-9201Vancouver Coastal Region: Jenny SmithPhone: 604-693-6588Vancouver Island Region: Darrell ThornePhone: 778-689-0720