Ambulance Bills

About this Coverage 
If You Receive an Ambulance Bill​​

​​​​​​About this Coverage

The Health Benefits Program covers the cost of ambulance transport services in the following situations:

• transport to a hospital in an emergency situation

• transport from a lower level care facility to a higher level care facility (e.g., a long term care home to a hospital)

If You Receive an Ambulance Bill

If you receive an ambulance bill, please send it to Health Benefits by email, fax or mail. Please be aware that ambulance bills as a result of a motor vehicle accident or a workplace incident will not be covered by the Health Benefits Program, and should be forwarded to ICBC or WorkSafe BC, respectively.

Coverage for ambulance transport services in BC is based on the rules and rates set out by BC Emergency Health Services. Most ambulance bills will be sent to Health Benefits directly, if you provide BC Emergency Health Services with your status number.

If you have any questions, please call Health Benefits at ​1-855-550-5454.

 Contact Health Benefits

Phone (toll-free):

Mailing Address
FNHA Health Benefits
#540 – 757 West Hastings Street
Vancouver, BC V6C 1A1

In-Person Enquiries
Note: Currently closed to external guests
#701 – 1166 Alberni Street
Vancouver, BC V6E 3Z3

Health Benefits Community Relations Team

Fraser Salish Region: 
Vacant (Inquiries: Jenny Smith Phone: 604-693-6588)
Interior Region: 
Joyce Kenoras
Phone: 250-318-6634
Northern Region: 
Lindsey Larsen
Phone: 250-960-9201
Vancouver Coastal Region: 
Jenny Smith
Phone: 604-693-6588
Vancouver Island Region: 
Darrell Thorne
Phone: 778-689-0720​​​​​​​​​​​

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