Protecting your privacy is our priority, and all of your records are kept strictly confidential.
Every individual treated at one of our facilities has a health record that contains documents such as reports from care providers, test results and pharmacy information. Clients of the First Nations Health Benefits program have a record held by the Health Benefits team in order to process claims.
We collect, use and disclose your information only where permitted or authorized to under the
BC Personal Information Protection Act (PIPA).
For the purpose of delivering health services, or processing health benefits claims, only our authorized health professionals and Health Benefits staff may collect, use and share your personal information. They may use and share your information for the following purposes:
Your personal information may also be disclosed to other authorized individuals as required by law (e.g. to respond to a court order) or under a specific statute (e.g. the
Coroner's Act or
Adult Guardianship Act).
Is my information secure?
The security of your information is important to both you and us—we use a variety of safeguards to protect your electronic information including encryption, passwords and access audits. The more sensitive the information, the more protected it is.
How do I request for my medical records?
Request Health Records and Health Benefits Records page for more information about your health records and health benefits claims records.
Request Health Records
Corporate and Community Records