What is the CAQI Program?
The FNHA Community Accreditation and Quality Improvement (CAQI) Program partners with community health and addiction recovery services to strengthen quality and culturally safe health and wellness services by and for BC First Nations. The CAQI Program is community-based and community-led, providing funding, resources, learning opportunities and mentorship through the FNHA Quality Improvement and Safety (QIS) Network.

FNHA Honours BC First Nations Champions in
Accreditation and Quality Improvement!
What is accreditation and quality improvement?
Accreditation is an on-going quality improvement process that focusses on community client and staff safety. Encouraging a team approach, health organizations create a road map to celebrate what is working, identify what is not working and implement new ways to achieve service excellence.
All improvement efforts foster an organizational culture of shared learning and leadership; opportunities to strengthen organizational plans, service goals and identified health and wellness priorities.
How does the CAQI Program support the work of FNHA and First Nations communities?
This program partners with interested BC First Nations to support health services accreditation and QI efforts by:
• Supporting the BC First Nations Perspective on Health and Wellness when furthering culturally safe care and quality health services
• Promoting awareness, understanding and benefits of accreditation and QI within an Indigenous lens
• Linking accreditation and quality improvement to related health service priorities, practices and processes; such as, leadership development, community health and wellness planning and evaluation
• Partnering with participating quality champions to engage in on-going opportunities for leadership, resource sharing, learning, and mentorship
• Providing funding, consultation and support to program participants who are participating in continuous quality improvement efforts
What is the First Nations Quality Improvement and Safety (QIS) Network?
Hosted by the CAQI Program, the FNHA Quality Improvement and Safety Network is a province wide, peer network, whose approach to quality improvement initiatives is rooted, defined and led by community and culture; whereby, "Indigenous teachings lead Indigenous practices". Program and Network activities provide opportunities for health leaders to connect with fellow colleagues, access new learning opportunities, share leading practices and build supporting resources. Currently the QIS Network represents all 5 BC Regions. Members are comprised of 30 First Nation health services of which 26 are fully accredited and 9 First Nation addiction recovery services of which all are fully accredited.
Participating Health and Wellness Services: 30
Fraser Salish | Interior | North | Vancouver Coastal | Vancouver Island |
Seabird Island Health Centre
Sto:lo Nation Health Services
Sts’ailes Health and Family Services | Esk’etemc First Nation Health Services
Osoyoos First Nation
Sexqeltqin Health Centre - Adams Lake Indian Band
Scw’exmx Community Health Services Society
Simpcw Health Program
Three Corners Health Services Society
Upper Nicola Community Health Services
Westbank First Nation | Carrier Sekani Family Services - Health Services
Gitxsan Health Society
Lake Babine Nation Health Services
Nak’azdli Band Health Services
Nisga’a Valley Health Authority
Old Masset Village Council Health Services
Skidegate First Nation Health Services
Tl'azt'en Nation Health Services
| Hailika'as Heiltsuk Health Centre Tla'amin Community Health Services Tsleil-Waututh Nation Health Services
| H'ulh-etun Health Society Inter-Tribal Health Authority Kwakiutl District Council Health Namgis Health Centre Snuneymuxw First Nation Health Centre Stz'uminus First Nation Health Services Tsawout First Nation Health Department Tse'wulhtun Health Centre of Cowichan Tribes |
Participating Addiction Recovery and Healing Services: 9
Fraser | Interior | North | Vancouver Coastal | Vancouver Island |
None | Nenqayni Wellness Centre Society
Round Lake Treatment Centre | Carrier Sekani Family Services - Addictions Recovery Services
Gya’wa’tlaab Healing Centre Society
North Wind Healing Centre Society
Wilp Si’Satxw Community Healing Centre | None | Kackaamin Family Development Centre
Namgis Treatment Centre
Tsow-Tun Le Lum Society
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Who do I contact for more information?
For more information, or to request a presentation or to pursue a program partnership opportunity, please contact Parm Poonia – FNHA CAQI Program Lead at parm.poonia@fnha.ca or 604.693.6748.
CAQI Documents: