Community Health Services Accreditation & Quality Improvement

What is the CAQI Program?

The FNHA Community Accreditation and Quality Improvement (CAQI) Program partners with community health and addiction recovery services to strengthen quality and culturally safe health and wellness services by and for BC First Nations. The CAQI Program is community-based and community-led, providing funding, resources, learning opportunities and mentorship through the FNHA Quality Improvement and Safety (QIS) Network. 


FNHA Honours BC First Nations Champions in Accreditation and Quality Improvement!

What is accreditation and quality improvement?

Accreditation is an on-going quality improvement process that focusses on community client and staff safety. Encouraging a team approach, health organizations create a road map to celebrate what is working, identify what is not working and implement new ways to achieve service excellence.

All improvement efforts foster an organizational culture of shared learning and leadership; opportunities to strengthen organizational plans, service goals and identified health and wellness priorities. 

How does the CAQI Program support the work of FNHA and First Nations communities?

This program partners with interested BC First Nations to support health services accreditation and QI efforts by:

• Supporting the BC First Nations Perspective on Health and Wellness when furthering culturally safe care and quality health services
• Promoting awareness, understanding and benefits of accreditation and QI within an Indigenous lens
• Linking accreditation and quality improvement to related health service priorities, practices and processes; such as, leadership development, community health and wellness planning and evaluation
• Partnering with participating quality champions to engage in on-going opportunities for leadership, resource sharing, learning, and mentorship
• Providing funding, consultation and support to program participants who are participating in continuous quality improvement efforts

What is the First Nations Quality Improvement and Safety (QIS) Network?

Hosted by the CAQI Program, the FNHA Quality Improvement and Safety Network is a province wide, peer network, whose approach to quality improvement initiatives is rooted, defined and led by community and culture; whereby, "Indigenous teachings lead Indigenous practices". Program and Network activities provide opportunities for health leaders to connect with fellow colleagues, access new learning opportunities, share leading practices and build supporting resources. Currently the QIS Network represents all 5 BC Regions. Members are comprised of 30 First Nation health services of which 26 are fully accredited and 9 First Nation addiction recovery services of which all are fully accredited.

Participating Health and Wellness Services: 30

Fraser SalishInteriorNorthVancouver CoastalVancouver Island
Seabird Island Health Centre

Sto:lo Nation Health Services

Sts’ailes Health and Family Services
Esk’etemc First Nation Health Services

Osoyoos First Nation

Sexqeltqin Health Centre - Adams Lake Indian Band

Scw’exmx Community Health Services Society

Simpcw Health Program

Three Corners Health Services Society

Upper Nicola Community Health Services

Westbank First Nation
Carrier Sekani Family Services - Health Services

Gitxsan Health Society

Lake Babine Nation Health Services

Nak’azdli Band Health Services

Nisga’a Valley Health Authority

Old Masset Village Council Health Services

Skidegate First Nation Health Services

Tl'azt'en Nation
Health Services

Hailika'as Heiltsuk Health Centre

Tla'amin Community Health Services

Nation Health

H'ulh-etun Health Society

Inter-Tribal Health Authority

Kwakiutl District Council Health

Namgis Health Centre

Snuneymuxw First Nation Health Centre

Stz'uminus First Nation Health Services

Tsawout First Nation Health Department

 Tse'wulhtun Health Centre of Cowichan Tribes

Participating Addiction Recovery and Healing Services: 9

FraserInteriorNorthVancouver CoastalVancouver Island
NoneNenqayni Wellness Centre Society

Round Lake Treatment Centre
Carrier Sekani Family Services - Addictions Recovery Services

Gya’wa’tlaab Healing Centre Society

North Wind Healing Centre Society

Wilp Si’Satxw Community Healing Centre
NoneKackaamin Family Development Centre

Namgis Treatment Centre

Tsow-Tun Le Lum Society

Who do I contact for more information?

For more information, or to request a presentation or to pursue a program partnership opportunity, please contact Parm Poonia – FNHA CAQI Program Lead at or 604.693.6748.

CAQI Documents:

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