FNHA’s Compliment and Complaints Process Aims to Improve Health Care One Story at a Time


​The First Nation's Health Authority (FNHA) Quality Care and Safety Office (QCSO) serves as the first line of contact for Indigenous people in BC to share their experiences with health and wellness programs and services.

The QCSO assists First Nations people and families in providing a supportive and culturally safe avenue to give feedback on their experiences with health services system wide. These services include:

  • FNHA delivered services (such as nursing stations and Virtual Doctor of the Day)
  • Services run by BC health authorities (such as hospitals)
  • Services funded by the FNHA

A representative from the QCSO walks alongside clients at the pace they set, to access appropriate supports or identify and facilitate the appropriate processes for review, given the experiences that are brought forward. In sharing their experiences, clients are also providing valuable feedback that will inform recommendations to improve the quality of care received in the health care system.

The QCSO will provide an initial response to clients within two business days. The QCSO will listen and respond to concerns and feedback with privacy and respect. A representative will gather information and outline the options available to the client, and will proceed only according to the client's wishes.

If you would like to share compliments or complaints about the health care you received in BC, please connect with the QCSO by:

Visit FNHA.ca/compliments-and-complaints for more information and to find regional contacts. 

To learn more about the Compliments and Complaints process, visit QCSO and What is a Learning and Healing Circle?

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