Members of BC First Nations without access or with limited access to their own doctors can now make virtual appointments, thanks to the new First Nations Virtual Doctor of the Day program.
The intent of the program is to enable more First Nations people to access primary health care closer to home. The First Nations Health Authority (FNHA) is launching the new program across the province in partnership with the Rural Coordination Centre of BC (RCCbc).
“It is our ongoing priority to remove barriers and promote the delivery of culturally-safe, appropriate primary health care," said the FNHA's interim Chief Executive Officer, Richard Jock. “The First Nations Virtual Doctor of the Day program is part of our overall COVID-19 response. It is intended to assist individuals who do not have access to primary health care services or have had their existing services disrupted. We have worked with our partners to accelerate this launch to meet the rising need for virtual primary health care during this pandemic."
Virtual Doctor of the Day is intended for individuals who do not have a regular doctor or nurse practitioner or who may be unable to access their regular practitioner due to disruptions in service during the COVID-19 crisis.
How does it work?
First Nations clients in BC call a central toll-free number (1.855.344.3800) to be connected to a doctor or nurse practitioner using videoconferencing. Appointments are facilitated by a team of trained Medical Office Assistants.
To participate in the video appointment, clients and providers will need access to:
The free service is available seven days a week from 8:30 a.m. - 4:30 p.m.
To allow those in greatest need to access the service, the FNHA encourages clients with existing primary care providers to continue to connect with those providers.
About the First Nations Virtual Doctor of the Day Program
Due to the COVID-19 crisis, there has been an interruption to many health services operations. As a result, First Nations people and their families living in BC may not be able to receive or deliver the primary health care that they need.
To ensure primary health care is accessible to all First Nations people and communities across the province, the First Nations Health Authority (FNHA) has created the “First Nations Virtual Doctor of the Day" Program.
Frequently Asked Questions and Answers
All BC First Nations citizens and their family members living on reserve and away from home (off-reserve).
4. How can I access this service?
How to Access Service
Make sure your microphone is turned on.
Use a headset or earpods to avoid echos and protect your privacy.
Download the FAQs here
First Nations Virtual Doctor of the Day Fact Sheet